Email request with a CC'ed in recepiant

[Osei Amoafo]

Hi,

I have an issue where, if a customer sends an email request and "cc" somebody in the email. The "cc'ed" in person becomes request participant.

The request participants then begins receiving notifications whenever the issue is updated or commented on.

How can I disable people who are "cc'ed" in on email issues from becoming request participants?

Thanks

Osei

[lorenzomedina]

Hello Osei, unless that your customers are in more than one organization they can't share requests with an organization via email accordingly to https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html.

However, I believe that the best would be to remove the "customer involved" from the customer notifications and leave only the "reporter" tag.