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Email request not working

Gary Quay
Gary Quay August 23, 2021

2021-08-23 15_09_29-~IT Service & Support Portal - Email - Service project - Jira.png

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Ivo Šimral
Ivo Šimral August 23, 2021

Hi,

something similiar happened to me. I fixed it by adding domains in allowlist.

 

Project settings -> Email requests -> Top right corner "..." -> Manage allowlist

 

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Ajay _view26_
Ajay _view26_
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August 23, 2021

Hi @Gary Quay

Can you check out the Rejection reason? Details of the rejection will show in the Details column as per the documentation

Cheers

Ajay

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Gary Quay
Gary Quay August 23, 2021

@Ajay _view26_ Where can i check the logs as there is no option  to click in the logs

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Dirk Ronsmans
Dirk Ronsmans
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August 23, 2021

Got any options when you click the "..." in the last column to show more details?

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Gary Quay
Gary Quay August 23, 2021

There is only option to download raw email 

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