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Email rejected by SD bulk filter

There is a specific email request that keeps getting rejected by the SD Bulk filter, the detail column describes them as bulk email even though the highest no of emails sent by that account in one go is 4.

How do I ensure that the requests from that email address is not filtered.

1 answer

0 votes
Brant Schroeder Community Leader Jun 17, 2022

@Gee Udobang How are the emails being generated?  Sometimes applications add email headers that get picked up as bulk mail.  You can add the domain to the allow list and this should prevent it from being picked up https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/

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