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Email notifications

Jeremy Tatro November 14, 2023

I have a user that is not receiving email notifications on their issues. I have checked to make sure that her notifications was turned on. I have checked all of her settings in her Gmail account to make sure she is getting notified on emails. I had her create a ticket issue and when I comment back to her by tagging her and even not tagging her, she is not getting the email stating that I commented.   I have tested this with a few other users and they are getting the emails. Even I get the emails stating that I commented on her ticket. Is there any other setting that I am missing?

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2023
Jeremy Tatro November 14, 2023

Everything was checked on all sides. The issue came down to her email address was on the suppression list at Atlassian. The issue has since been resolved. 

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 14, 2023

@Jeremy Tatro Can you accept the answer so others can see what the issue was if they are having the same issue.

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