Email notifications

[LídiaRG]

Hi, 

we have a project with some Admins, who are in charge of different tickets we receive. The problem is that every time some Admin changes the status, or makes a comment we all receive an email with the Jira notification, to our common email. 

How can I stop this from happening, as it was happening before?

It is quite annoying as every time an Admin modifies something we receive the notification via email.

Thanks a lot!

[Paul Wiggers · Accepted solution]

Hello @LídiaRG 

There are two ways you can change this.

First, make sure that every admin has their personal notifications set the way they want them. Go to Profile Picture > Personal Settings and set the notifications that you want.

Second, take a look at the project notification scheme. You can fine-tune which notifications are sent to who and when. 

With those combined, I am sure you can settle on the right amount of notifications to stop notification fatigue 

[LídiaRG]

Hi Paul, 

Thanks for your answer! 

I already did that and checked but we are still receiving the emails. 

We have a common email linked to JSM and every time someone sends an email to us the common email is automatically sent to JSM as a ticket. And when someone with Admin permission is working on that ticket, commenting, modifying status, etc we receive a notification to the common email that something has been changed. 

What I would like is to stop receiving those kind of emails.

Thanks again.

[Paul Wiggers]

Hello @LídiaRG 

Then I would suggest you take a look at the Notification Scheme and tune that to your liking.