Email notifications template not showing custom field value

[Miguel Santos]

I have a custom field called "Affected End User" in the Create Issue screen. I wanted to add this custom field to the email notifications. This field is defined in the workflow "Create" transition when the user does not fill in this field. 

I followed the Atlassian documentation on editing the email notification templates and adding a custom field to them. I created the affectedenduser.vm and added this code:

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_10313"))
#if($issue.getCustomFieldValue($customfield))
<tr>
<th>#text($customfield.name):</th>
<td class="has-icon"> 
$textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)
</td>
</tr>
#end

The email notification I received does not have the correct value for the custom field, as per this image:

I have no idea how to proceed, any help please?

[Boris Berenberg - Atlas Authority]

You can easily configure this type of thing using our app, Notification Assistant for Jira https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview

[Miguel Santos]

Hello Boris,

Thank you for your reply.

I'm trying to solve this without the use of any additional plugins, but I appreciate your help.

[Fahad Siddiqui]

Dear,

you need to go in Customer notifications there under 

Default rules 

or 

Go in Add custom rules in Automation

this will help you in do the required changes.

[Miguel Santos]

Hello Fahad,

What would you have me do in that section?I don't understand how that helps my issue.

[Fahad Siddiqui]

check Jira https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview

May be this will help you in completing your requirements 

[Miguel Santos]

Hello Fahad,

Thank you for your reply.

I'm trying to solve this without the use of any additional plugins, but I appreciate your help.