Email notifications template not showing custom field value

Question

I have a custom field called "Affected End User" in the Create Issue screen. I wanted to add this custom field to the email notifications. This field is defined in the workflow "Create" transition when the user does not fill in this field. I followed the Atlassian documentation on editing the email notification templates and adding a custom field to them. I created the affectedenduser.vm and added this code: #disable_html_escaping() #set ($customfield = $customFieldManager.getCustomFieldObject("customfield_10313")) #if($issue.getCustomFieldValue($customfield)) #text($customfield.name): $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false) #end The email notification I received does not have the correct value for the custom field, as per this image: I have no idea how to proceed, any help please?

Miguel Santos_gfm528 · Answer

Hello Fahad,

Thank you for your reply.

I'm trying to solve this without the use of any additional plugins, but I appreciate your help.

Miguel Santos_gfm528 · Answer

Hello Boris,

Thank you for your reply.

I'm trying to solve this without the use of any additional plugins, but I appreciate your help.

Fahad Siddiqui_ihrjma · Answer

check Jira https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview

May be this will help you in completing your requirements