Email notifications only for certain updates

Question

Hi All,

I get separate emails about each and every updated field when a ticket is updated. For instance one for the time logged, one for the status change, one for being mentioned on the ticket and so on.

Is there a way that this could be narrowed down to specific changes? The email notification filters that I see in personal settings is very limited.

Thank you for your help.

Kind regards,

Sabi Szilagyi

Max Foerster - K15t · Accepted Answer

Hi @Sabi Szilagyi , and welcome to the community! :)

Notifications and their recipients are mostly controlled in notification schemes in Jira. It's part of the project configuration. There are even more specific customer notifications in Jira Service Management, but that's a different topic.

You're right that the options in your profile are limited. So there are more options and events available in the notification scheme, but that's something an administrator has to adjust as it affects all users in a project. I leave a link to the documentation here:

* Configure notification schemes

Best, Max

Paul Wiggers · Accepted Answer

Hello @Sabi Szilagyi

You could take a look at Notification Schemes. This allows you to set notifications the way you want.

Check out this article for more detailed information: Configure notification schemes

Good luck!

Paul