Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email notifications only for certain updates

Hi All,

I get separate emails about each and every updated field when a ticket is updated. For instance one for the time logged, one for the status change, one for being mentioned on the ticket and so on.

Is there a way that this could be narrowed down to specific changes? The email notification filters that I see in personal settings is very limited.

Thank you for your help.

Kind regards,

Sabi Szilagyi

2 answers

2 accepted

2 votes
Answer accepted

Hello @Sabi Szilagyi 

You could take a look at Notification Schemes. This allows you to set notifications the way you want. 

Check out this article for more detailed information: Configure notification schemes 

Good luck!


@Max Foerster - K15t beat me to it...what he says :) 

Like Max Foerster - K15t likes this
0 votes
Answer accepted

Hi @Sabi Szilagyi , and welcome to the community! :)

Notifications and their recipients are mostly controlled in notification schemes in Jira. It's part of the project configuration. There are even more specific customer notifications in Jira Service Management, but that's a different topic.

You're right that the options in your profile are limited. So there are more options and events available in the notification scheme, but that's something an administrator has to adjust as it affects all users in a project. I leave a link to the documentation here:

Best, Max

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

716 views 3 20
Read article

Atlassian Community Events