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Email notifications have stopped

Edited
Matthew Shield
Matthew Shield Aug 25, 2022

Hello,

I stopped receiving email notifications yesterday and haven't received anything since.

Can you please check if my email address is blocked on your system and unblock it if necessary?

Thank you.

 

Regards,

Matthew

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Matthew Shield
Matthew Shield Aug 26, 2022

This has been resolved. We were assisted by an Atlassian cloud support engineer.

The reason for the emails not sending was due to them being blacklisted because of a 550 response code.

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Hana Kučerová
Hana Kučerová
Community Leader
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Aug 25, 2022

Hi @Matthew Shield ,

could it be you are on a free plan? There's a limitation for email notifications, see here.

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Matthew Shield
Matthew Shield Aug 25, 2022

Hi @Hana Kučerová 

We are on the standard plan. It's not only me, a few people at our company have had their notifications stop while others are unaffected.

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Hana Kučerová
Hana Kučerová
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Aug 26, 2022

Thank you, @Matthew Shield .

I’ve marked the question for Atlassian team to look into this.

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Alan Homewood
Alan Homewood Aug 26, 2022 • edited

Hi @Hana Kučerová 

Can you also assist me, I work with @Matthew Shield and I am also not receiving any email notifications from Jira.

Regards

Alan

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Hana Kučerová
Hana Kučerová
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Aug 26, 2022

I’m sorry, @Alan Homewood , probably I can’t, it doesn’t sound like a configuration issue. Somebody from Atlassian needs to look into this.

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Sanjay Raveendranath
Sanjay Raveendranath Sep 28, 2022 • edited

Hello @Hana Kučerová, I also recently stopped receiving email notifications. Could someone look into this for me?

Thanks,

Sanjay

ETA: Mimecast was blocking the emails.

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 28, 2022

We have an active incident for this over in https://jira-software.status.atlassian.com/incidents/l4gvrrxl687j

@Sanjay Raveendranath please follow that statuspage for updates.

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