So I have just started using Jira Service Managment.
I have created a new Queue called "Unassigned" so that I can view any incidents wherby the Assignee = Unassiged.
However if I am not at my desk It would be usful to have an email notifcation that someone has logged a new ticket to this queue.
Is this easy to do?
Hi @Paul Sheraton , Welcome to the community.
I have a similar project where all new tickets are unassigned. So I have a triage queue that is used to reflect all new created unassigned issues. Every new ticket results in a notification email. If these are newly created tickets you should be receiving an email if you have set up notifications accordingly. However if they were something special about your process where tickets are opened unassigned and not getting notifications then I would turn to automation. It would look something like below.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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