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We have a Jira service desk set up and are receiving new tickets sent to the designated email address. However, others on the team are not receiving any kind of alert when a new ticket is created.
How do we alert the team when a new ticket is created?
Hi @Adam Estrada welcome to the community. There's a couple of options.
I personally, would look at the 'Automations' and specifically the templates. Look for 'Automations' under your 'Project Settings'. You can automatically assign it to someone, or send some sort of email to a group that it came in, or something else. There's a few sample template automations that you could use and/or tweak to your liking.
I personally have my Service Requests setup with a component, and then that component has an owner, so the tickets automatically get assigned to that person, and that person gets an email when it comes in.
Hope that helps.
Glad to hear it, Adam. If possible, could you accept the answer? Then others can use that if they have similar questions. -Dan