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Email custom field pass value to approver

Just wondering if its possible if I have a custom field short text field in a ticket with a defined approver email for that reporter and when it comes to move the incident to the approval stage use automation to move the custom field value with the email and auto select the user from user picker custom field. 

Since users or agents in a projects are invited via email, i was hoping its possible having an email as an identifier for the user for the custom field. I tried to do that but it seems to it doesn't seem to copy.



1 answer

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 24, 2023

@C M -

Welcome to the community.  Are you using smart value syntax to locate the custom field value for your identifier to be copied into your user picker custom field?

If will be great if you can provide your existing automation rule for us to review further and assist.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Below is my workflow...i added a post function to copy the value of the Approval email to Organization Approver hoping that the email in the approver's email will find the corresponding user and tag and then use that custom field for my approval process.JSM2.pngJSM.png

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