Our company has configured our help desk email to autogenerate Jira tickets. This is an easy adoption as our user group mainly uses email for communications and is working great. However, we receive emails from other groups that our email group is included in and Jira creates tickets based on these emails. For example, when a user emails the entire company of an announcement, Jira will auto-populate a Jira ticket. Our JSM agents will have to take the time to delete these tickets manually each time these are created.
Are there steps to take to filter out emails through JSM or is this through our email provider?
Thank you!
