We are setting up a help desk for our HR people. They want to have an anonymous reporter for ethics situations. Since we can't remove Reporter field, we want to create a 'user' whose only purpose is to report any possible violations.
We could certainly name that user any of a number of things. But we're just curious if we can name this user ethics@XYZ.com. That would be the actual user name if possible. If not, we'll just call it something else which I assume would have to be First Name, Last Name so Ethics XYZ or something.
Umm. no. I'm not sure what the means or at least in this context. To clarify - we have set up a portal for all things HR. If for example they need a W2 form, they fill out the fields and the rule in JSM sends it to the right agent. So in the case of the ethics one, same portal, But instead of entering their own name, we have them type in firstname.lastname@example.org (our company name) and it then a rule sends it to the right agent. So literally no different than any other reporter name other than that it looks like an email address.
So really the bottom line question is this - does a user name always have to fit the First Name, Last Name format in which case, we'll go with that.
So for a user (Customer) to access the portal to open a request they must log in with an email and password. The email is the UserID w/in JSM. That userID will be the Reporter for the issues.
If you want the issue to be recorded under the email@example.com user then they must log in using that email and the password. So, if a Customer wants to anonymously raise an issue of type Ethics, then they would have to log into the portal using the ethics email and pwd not their own. Basically, this solution is simply providing a single user login to many users which makes the request anonymous.
I see. That may not be feasible. Basically we use Okta for single sign-on. So in theory, we could have people log out for ethics issues making them truly anonymous when they report and then back in when they want to use apps. I showed HR this and they thought it was clunky. Half of the people here don't even know (or care) what Okta is. So any similar log in/log out solution is probably equally clunky.
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