Hello-
We are working on replacing a third party tool we use with JSM/Slack integration. For our currently workflow, when an incident is created by the 3rd party tool, it opens a slack channel, and then sends a message in a broadcast slack channel we use for stakeholder notification with the details of the incident and a link to the collaboration slack channel. I've been able to use the JSM/Slack integration to automate the creation of the slack channel and to automate the notification into the stakeholder notification channel. What I can't figure out is how to post a note in the stakeholder slack channel which would include the name of the "collaboration" channel we create with JSM. I see the information stored in the incident ticket, but I can't find a way to grab the slack channel name from the incident ticket and post it to the channel.
Is there a way for me to copy the slack channel name into a variable that I can use to create the message?
Any help here would be appreciated.
