Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,426
Community Members
 
Community Events
176
Community Groups

Email Requests and Customer Notification Looping issue

In our system, we are seeing a looping issue.  We have attached our Google email account to the system under the Email Requests section.  And in our Customer notifications section we have turned on auto responses for request created and Public comment added.  

 

The issue is that the email account attached to the system is sometimes the address used to send an email.  So when the email is pulled in JSM, the customer is the same account.  Then the Customer notification for request created goes out.  That email hits the email account and then pulled into JSM.  That gets added to the original request as a comment.  Then the Customer notification for Public comment added is sent.  That email hits the email account and then pulled into JSM.  This also gets added to the original request as a comment.  And triggers the notifications, and continues to repeat every 1-2 mins.

I tried the setting (Advanced Mail Loop Detection) but this will not work as the account is the account tied and can get multiple emails in a 15min period.  

Does anyone know how to stop this loop? or have any other suggestions

1 answer

Did you find a fix tony?

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events