Email Request

[Mar Angelo L. Tareno]

how to configure to accept all incoming email on created atlassian Email?

I need to accept the Auto-Reply mail so it can proceed to creation of request.

example email

asdf@sample.atlassian.net

[Anusha A]

Hi Mar,

Welcome to Atlassian Community!

Your issue is probably being caused because the Jira email handlers are reading the header of the emails sent and they are returning Auto-Submitted: auto-generated, so the system automatically rejects the email.

To avoid this problem, you can configure your allowlist to make the email handlers from Jira to stop filtering out those emails:

1. From your service project, select Project settings > Email requests.
2. Select More () > Manage allowlist.
3. Select + Add domain name.
4. Enter the domain name (do not include @).
5. Select Save ().

You can check more details in the documentation below:

• How are domains added to the allowlist? 

Further reading - 

• How does Jira Service Management process email requests?

Hope this helps, let us know if you have any questions.

Regards,

Anusha A