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Email Notification

Good Morning,

I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification.

the following error that presents me when I try to change the email: The domain claim could not be verified because you are not an organization administrator. DKIM validation failed for this domain.

Does anyone know what can be and could help me?


2 answers

0 votes
Elifcan Cakmak Community Leader Feb 09, 2021


You can verify your domain like explained in the document:

After you do this, check again if you have e-mail issues.



0 votes

Hello Douglas,

Welcome to Atlassian Community!

Once you verify the domain as Elifcan mentioned, please, follow the steps from the documentation below to configure DKIM and SPF records:

After that, you will be able to change the project email address, so customers and users will receive notifications from the custom domain.

Kind regards,

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