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Email Address not showing on User profile hover over

Sanjay Sohal July 17, 2019

When I hover over on a User Profile it does not display their email address anymore.

The issue started: Around July 8, 2019

For example, when I hover over on the Reporter on of a ticket, it was showing the Name. Timezone and email address of the user. But I do not see the e-mail address anymore.

There were no changes made by our superuser. Can we get this fixed? 

1 comment

Peter Bengov
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July 17, 2019

@Sanjay Sohal this is probably related to this new ID release:

It hides by default certain settings like photos and emails. 

Sanjay Sohal July 17, 2019

Thank you, do we know how to get this back to normal?

Susan Hauth _Jira Queen_
Community Leader
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July 17, 2019

Hi Sanjay,

I believe this is permanent as part of privacy rulings.


Sanjay Sohal July 17, 2019

Thank you for the prompt responses @Peter Bengov  and @Susan Hauth _Jira Queen_ 


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