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Release note for July 15, 2019

Hi all! We’re making some updates to how we handle accounts at Atlassian and community will be impacted. Here’s an overview of the changes:


The Atlassian account profile is changing to include more granular privacy controls. As a part of that change, community will no longer use the ‘Full name’ field. The ‘Public name’ field will be enabled and users will be able to update that field and use it instead.

We’ve had users upset in the past that their name was exposed on community with no easy way to update it. Now they will know what is happening and also be able to update their public name as soon as they log in. Yay!

Currently, to see these changes reflected in community, you have to log back out and back in, but soon it will be automatic. Yay again!

Atlassian account profile photo

There is another profile field that lets you adjust who sees your profile photo. Community will respect this privacy choice. If you ever have questions about how your photo is displayed to others, we recommend using an incognito window to double check your settings.

New login experiences

New users will now have to confirm that they want to log into community using their Atlassian account.

Screen Shot 2019-07-15 at 5.53.03 PM.png

- OR - 



Some notes

It’s not currently possible to “revoke consent” once you agree to log in using your Atlassian account. We will continue to remove user accounts by request on an ad hoc basis.

The ‘Public name’ field is not unique. We understand that not-unique names are a pain point when it comes to at-mentioning users that have multiple accounts. We are committed to finding a solution to eliminate this pain point without eliminating the ability to pick whatever public name you'd like. This is a high priority for us.

We are also committed to continuing to review the experiences of logging in, logging out, and switching accounts and shipping improvements in the future. We are concerned not only with your privacy, but also with how easy it is to use our site.

If you want to read about this change more in depth, please visit this Confluence page.

If you have any questions, see anything odd, or have any feedback, please let us know.


Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
Jul 22, 2019

@Sanjay Sohal is this an issue in a product? Can you share which product you're referring to? 

@Monique vdB , this is in JIRA Cloud

Monique vdB
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
Jul 23, 2019


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