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Edit text in "A ticket has been assigned to you"

Linus Johansson April 12, 2023

Hi,

Can the automated email notification w/ the “A ticket has been assigned to you” be augmented to include the priority selected by the customer?

Or do we have to create a new rule for that? And if we do, how would that rule look like?

 

Thanks in advance! 

2 answers

1 accepted

3 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2023

Hi Linus - Welcome to the Atlassian Community!

No, you will not be able to edit the standard message. But you can create a separate Automation rule that will send an email to the Assignee when that field changes. I the Send email action, you can place whatever you want in the message. 

Linus Johansson April 12, 2023

Thank you! 

They have 6 different ticket options, do I need to create 6 different rules for that? 

 

The rule now is:

If the issue relates to A, it will be assigned to X.

If the issue related to B, it will be assigned to Y.


Should I add it to this rule or create a new one?

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2023

You should be able to do that in one rule using multiple Conditions and/or Branches. 

1 vote
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2023

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