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Edit text in "A ticket has been assigned to you"

Linus Johansson
Linus Johansson Apr 12, 2023

Hi,

Can the automated email notification w/ the “A ticket has been assigned to you” be augmented to include the priority selected by the customer?

Or do we have to create a new rule for that? And if we do, how would that rule look like?

 

Thanks in advance! 

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John Funk
John Funk
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Apr 12, 2023

Hi Linus - Welcome to the Atlassian Community!

No, you will not be able to edit the standard message. But you can create a separate Automation rule that will send an email to the Assignee when that field changes. I the Send email action, you can place whatever you want in the message. 

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Linus Johansson
Linus Johansson Apr 12, 2023

Thank you! 

They have 6 different ticket options, do I need to create 6 different rules for that? 

 

The rule now is:

If the issue relates to A, it will be assigned to X.

If the issue related to B, it will be assigned to Y.


Should I add it to this rule or create a new one?

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John Funk
John Funk
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Apr 12, 2023

You should be able to do that in one rule using multiple Conditions and/or Branches. 

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 12, 2023

Hi @Linus Johansson 

To add to what @John Funk stated, there are plenty of suggestions for you to vote and watch for any updates on this matter:

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