Edit a automated ticket

xandrico February 16, 2024

Hello,

I have been trying to auto create a ticket within JIRA with some values like due date, assignee and request type.

When i use the following rule

Trigger: Issue transitioned FROM "" to ""
IF: All match request type and updated < 1h
Then: create issue with a request type

It does automatically create a new ticket withing JIRA with a request type but i cannot find a way to automatically add a due date and assign the ticket to a specific assignee within the rule. 

What can i do or add to make this happen?

1 answer

2 votes
Avinash Bhagawati {Appfire}
Community Leader
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February 16, 2024

Hi @xandrico Good day!

In this case, you can make use of 'Branch rule / related issues' to extend automation for newly created issue. 

https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Related-issues

Please refer below screenshot for your reference.

Screenshot 2024-02-16 at 1.48.19 PM.png0099.png

I hope this helps you!

 

Thanks,
Avinash

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