Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Duplicate request in servicedesk

Andrey Ivanov
Andrey Ivanov March 22, 2024

If the employee who responded to the request in correspondence on the service desk was not previously in the copy, his response to the letter turns into a new request and a duplicate of the current request is obtained instead of adding a comment to the current request

Answer
Watch
Like Be the first to like this
163 views

2 answers

1 vote
Dan Breyen
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 22, 2024

Hi @Andrey Ivanov welcome to the community.  I took a quick look at Atlassian's Jira site and found this issue.  It sounds like the issue you're getting.  Feel free to vote for and watch it for updates.

I found this one too: JSDCLOUD-13685 

Reply
0 votes
Andrey Ivanov
Andrey Ivanov March 25, 2024

Hi @Dan Breyen 

Thanks for the answer, but unfortunately this option will not help, maybe there is another solution to this problem? It occurs only from one user

I tried to find more similar situations but found nothing

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events