Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Due date showing different on customer portal (-1)


Our portal is showing a Due Date that is minus one day from actual Due Date shown on the Service Desk team view. 

Portal Due Date (wrong date)JIRA-DueDate-portal.png

Actual set Due Date from the Edit Issue screen

If anyone has an idea (and fix! :) ) why this is happening, please comment. Thank you community! 

2 answers

[JSDCLOUD-10490] Due date field on portal My Requests page shows incorrectly - Create and track feature requests for Atlassian products.

This bug was reported to Atlassian in 2021. It has not been assigned. It has status 'Gathering impact'.

Atlassian offered a work-around:

1. include the Due Date in the email sent to the customer once the issue is created 

2. add the correct Due Date in comments notifying the customer that the Due Date displays incorrectly in customer's portal (LOL)

3. purchase an add-on 

4. add my vote to the above bug so it will attract Atlassian's attention.

1 vote
Patricia Francezi
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 28, 2022

Hi @Eric Bergeron 

Customer portal will show date and time in relation to the customer profile configuration and their time zone selected. 

I suggest you to check with customer if their profile is using tha different time zone from your instance

Thank you! I will verify and click Accept Answer once confirmed.

My client is configured with the same time zone as I am. 

Hi @Eric Bergeron  , I have the same issue, did you solve it?

Thanks in advance,


Same here. Is there a solution?

@Patricia Francezi Coming back on this, since it's still an issue, the above screen captures in the initial description of the issue are both from my own browser/login. 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events