I want to set extended timeline up to 3 days (Like standard issues take 24h, if more than 24h than 48h and if more than 48h than 72h) in my SLAs. How do I do that?
Also, is there a way to separately set SLAs for weekends? Like can I filter weekends separately when establishing resolution timelines?
Hi @Kartikey Bhatia , i’m having a hard time understanding your request. Could you please try to restate your goal? Also you are speaking of SLA’s here but you posted in Jira not Jira Service Management. Can you clarify which product you were speaking about.
Ok so I moved the post to JSM.
now if you are asking if you can have SLAs that equate to 3d the answer is yes. Just do it in hours. Keep in mind that your calendar comes into play here. If you have an 8h work day calendar and you want an SLA that equates to 3 business days that would be 3x8h or 24h. If however the SLA is 24x7 then 3d would be 3x24h=72h.
if I’m off track here please explain your goals.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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