Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Due and Due Date in JQL

I want to set extended timeline up to 3 days (Like standard issues take 24h, if more than 24h than 48h and if more than 48h than 72h) in my SLAs. How do I do that?

Also, is there a way to separately set SLAs for weekends? Like can I filter weekends separately when establishing resolution timelines?

1 answer

1 vote
Jack Brickey Community Leader Nov 14, 2021

Hi @Kartikey Bhatia , i’m having a hard time understanding your request. Could you please try to restate your goal? Also you are speaking of SLA’s here but you posted in Jira not Jira Service Management. Can you clarify which product you were speaking about.

Hi Jack, Yes I am talking about SLAs for Jira Service Management. 

Jack Brickey Community Leader Nov 14, 2021

Ok so I moved the post to JSM.

now if you are asking if you can have SLAs that equate to 3d the answer is yes. Just do it in hours. Keep in mind that your calendar comes into play here. If you have an 8h work day calendar and you want an SLA that equates to 3 business days that would be 3x8h or 24h. If however the SLA is 24x7 then 3d would be 3x24h=72h.

if I’m off track here please explain your goals.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

771 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you