Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Due Date Notifications

Hi All.

I would like your assistance please.

On JIRA, there's a Due Date field, I would like to know if there's a way I can send  notifications to certain people before and after the due date?.

For example, if an issue's due date is "Tomorrow", certain people need to be notified and also if the issue's due date has passed, certain people need to be notified.

Your Assistance would be highly appreciated.

2 answers

2 accepted

2 votes
Answer accepted

Hi @Andile Luvuno,

A good way to deal with this, is through a filter subscription.

The following filters may give you a list of issues with due date tomorrow or overdue:

Project = X AND due >= StartOfDay(1) AND due <= EndOfDay(1)  
Project = X AND due < StartOfDay AND Resolution = Unresolved

With a group filter subscription you can target a predefined set of users to be notified. Or if you add the following:

... AND Assignee = CurrentUser()

you can even target the filter to return just the issues where the recipient of the filter is that specific person.

Hope this helps!

2 votes
Answer accepted

due < endOfDay("+1d") AND statusCategory != Done AND assignee = currentUser()

This filter will return due by tomorrow open Jira issues assigned to a user who opens the filter.

 

Create a Jira user group for those "certain people" and subscribe them on your filter to be emailed periodically. Make sure you do not send emails if the filter returns no issue.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Asked in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

270 views 13 14
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you