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Looking for a drill down report option. I need to do the following:
We also need to be able to do this starting at incident type.
I agreed with @Dave Mathijs suggestion of the add-on to conduct this type of reporting setup. A key question that you need to verify is that are those information (i.e. department etc) are already captured in your issues. This will mean that you already have custom fields capturing those data in your projects.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team