Don't have access to project already create

Vincent Tregouet May 19, 2023

On Jira service Management, we are two users with the role "Organization Administrator" and I do not have access to my colleague's project and therefore I cannot work on it and modify the portal.

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JM Perrot
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2023

Hello @Vincent Tregouet and welcome

If you wan to access to his project, you ahve to add you in project settings : people and to give a role.

let me know if it's convenient :)

Vincent Tregouet May 19, 2023

Hello @JM Perrot 

I have the same role as my partner for the product and we are also in the same group but my project still empty. 

Thanks for your response

Project empty.png

JM Perrot
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 19, 2023

Interesting, are you sure the project is create in the good product ?

Can you check if there is a project in settings -> project -> Trash/Archive

In the last case, the project is a Team managed or a Company managed project (you can check that in the left side bar, scroll down )?

Vincent Tregouet May 19, 2023

There is nothing in the Trash/Archive.

 

Don't find it but I'm sure that is a company managed project.

Vincent Tregouet May 26, 2023

It's done, my partner add me to the project thanks to this option : 

Screenshot 2023-05-26 092732.png

 

Thanks for your help !

Like JM Perrot likes this

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