Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does Service Desk have a Change Management calendar without the use of Confluence Teams?

We migrated from servicenow, which came with a built in Change Mgmt calendar, and trying to implement the same in Jira Service Desk.   We have Confluence, but will not purchase Team Calendar if needed.   I can not seem to find a built-in Change Calendar in Jira Service Desk to reflect all scheduled change requests (past and upcoming) to review potential collisions as part of our CAB process.   Any help is appreciated - thank you!

4 answers

2 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader Jan 06, 2021

Diana,

  Welcome to the community.  There is not a built in calendar like there is in service now.  So there is no way to review if the change has any conflicts like the conflict calendar in service now.  Team Calendar would provide something similar but it is still even a little different than what service now has.  You can look at items like advanced roadmaps by Atlassian to help pan and schedule.  Big Picture also works well.  You might also just need something that is simple and there are a lot of different calendaring apps.  Take a look at them here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=calendar

Thank you Brant!  Appreciate the quick response and providing other options to explore.  

0 votes
Answer accepted

@Diana Santiago - try using Jira Software's built-in Issues Calendar gadget!

  • Create a dashboard (or edit an existing dashboard)
  • Add an Issues Calendar gadget
  • Edit the gadget, and pull in unresolved tickets for the project you're curious about
  • Pick a date field - like "Due date" - to highlight on the calendar
  • Profit

@Dave Liao  - thank you for the suggestion!  This will at least let me export ical file to Outlook to have a full view of the Changes.  Now to see about automating this export...

Thanks

Like Dave Liao likes this
Dave Liao Community Leader Jan 07, 2021

@Diana Santiago - ha, had no idea that gadget had an export to iCal feature on it. 😅

Like Diana Santiago likes this
0 votes
vwong Atlassian Team Jan 20, 2021

Hi @Diana Santiago , just came across this. I am on the product team of Jira Service Management and would like to say a change calendar is something we are working on and should be coming in this half of the year! 

I would also love to chat with you on your change process today and how you are using Jira Service Management with your organisation's process. If you are interested feel free to reach out to me on vwong@atlassian.com. 

This goes for everyone else in the thread who will love to chat about using / thinking of using JSM for change management in their organisation. :) 

Hi, found this thread as we are also using JSM for change management but lacks the change calendar feature. @vwong I would like to reach out to you for more discussions on JSM on how it can help our organization. 

 

Thanks.

Great to see that the Atlassian Team is already working on a change calendar. We are in the middle of potentially switching to JSM, and it would be a great benefit to get this out of the box with your already impressive suite. Thanks.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you