We migrated from servicenow, which came with a built in Change Mgmt calendar, and trying to implement the same in Jira Service Desk. We have Confluence, but will not purchase Team Calendar if needed. I can not seem to find a built-in Change Calendar in Jira Service Desk to reflect all scheduled change requests (past and upcoming) to review potential collisions as part of our CAB process. Any help is appreciated - thank you!
I'm happy to say we have now released our native change calendar! You can find more information about it here.
If you have any questions or feedback, or would like to talk about change management in Jira Service Management, I would love to hear from you at email@example.com!
Product Manager, Jira Service Management
Welcome to the community. There is not a built in calendar like there is in service now. So there is no way to review if the change has any conflicts like the conflict calendar in service now. Team Calendar would provide something similar but it is still even a little different than what service now has. You can look at items like advanced roadmaps by Atlassian to help pan and schedule. Big Picture also works well. You might also just need something that is simple and there are a lot of different calendaring apps. Take a look at them here: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=calendar
@rob.dewhurst If you have your change management process documented you can just create a workflow or workflows to support your process. We currently have multiple units managing change in Jira and some use a single workflow for all requests, some are more advance and use multiple flows and have different issue types for each flow.
@rob.dewhurst You would need to test it with the infrastructure portion to see how it would work for you and your process. There are some aspects of this that are tied to the CI/CD integration. I would suspect that you could tailor it enough to get it to work.
Hi @Diana Santiago , just came across this. I am on the product team of Jira Service Management and would like to say a change calendar is something we are working on and should be coming in this half of the year!
I would also love to chat with you on your change process today and how you are using Jira Service Management with your organisation's process. If you are interested feel free to reach out to me on firstname.lastname@example.org.
This goes for everyone else in the thread who will love to chat about using / thinking of using JSM for change management in their organisation. :)
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