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We are evaluating Jira Service Management and wanted to know if anyone is using DUO with it? I have not been able to determine if Jira Service Management supports DUO.
Welcome to the community. In Atlassian Cloud, it does support DUO (i.e. authenticate against your own IDP/AD). However, it requires a separate fee based product - Atlassian Access.
Please review the following links on Atlassian Access - https://www.atlassian.com/software/access
Also note that typically DUO is used against users of your env who are JSM agents/admin and your site admins etc.. Customers of your instance should not be bounded by DUO.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
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