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Does Jira Service Management support DUO?

Loretta Harris
Loretta Harris
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Apr 25, 2023

Hello, 

We are evaluating Jira Service Management and wanted to know if anyone is using DUO with it?  I have not been able to determine if Jira Service Management supports DUO.

Thanks,

L

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Joseph Chung Yin
Joseph Chung Yin
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Apr 25, 2023

@Loretta Harris -

Welcome to the community.  In Atlassian Cloud, it does support DUO (i.e. authenticate against your own IDP/AD).  However, it requires a separate fee based product - Atlassian Access.

Please review the following links on Atlassian Access - https://www.atlassian.com/software/access

Also note that typically DUO is used against users of your env who are JSM agents/admin and your site admins etc.. Customers of your instance should not be bounded by DUO.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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