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Does Jira Service Management have CI's? in standard or premium version?

Jeremy
Jeremy Mar 23, 2023

I need to know this for possibly working with Jira.

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Dirk Ronsmans
Dirk Ronsmans
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Mar 23, 2023

Hi @Jeremy ,

Yes, Jira Service Management can have CI's (in a CMDB) but only on Premium (and Enteprise)

The module/product they use for this is called Assets (formerly Insight)

https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/asset-and-configuration-management

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Paul Wiggers
Paul Wiggers
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Mar 23, 2023

Hello @Jeremy 

JSM is a product to help you resolve customer requests and therefor does not support CI/CD. You can however, link the issues to Jira Software which does. Of course, you can have different automations to help you with the triggering of certain functionality.

In order to help you with this, we need more information on what it is that you want to achieve.

If you would like more information on CI/CD in Jira Software, please take a look at this article 

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Jeremy
Jeremy Mar 23, 2023

can you create tickets based on Configuration Items?

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John Funk
John Funk
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Mar 23, 2023

Hi Jeremy - can you be more specific? 

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Jeremy
Jeremy Mar 23, 2023

can you create tickets based on Configuration Items?

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John Funk
John Funk
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Mar 23, 2023

How are you linking to the Configuration Items? Are you planning on using the Assets tool inside JSM? If so, then yes. See Dirk's note above. 

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