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Does Jira Service Desk support multi language Project?

Rodrigo Guariento January 17, 2020

We have customers in different languages for a single Jira Service Desk Project. Would we like to know if it possible to set each issue created in customer language (including automatic messages that users receive by email etc)? Other question: is it possible to set language by each Project?

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 20, 2020

Hello Rodrigo,

Thank you for reaching out to Atlassian Community!

Jira Service Desk Cloud has the option to add many different languages for the customer portal.

For example, the default language of the project is English, and then you add Portuguese and Spanish to the project. If a Brazilian customer access the portal, they will only receive notifications and see the portal in Portuguese if they manually change the language on their profile.

You can add many different languages to a project and the default one is the one customers will see when accessing the portal.

You can find more details about Language support on the documentation below:

If you have any other questions, please let us know.


Rodrigo Guariento January 21, 2020

Thank you!

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