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Does JIRA Service Management include ITSM license?

Gabriel Cassi
Gabriel Cassi October 13, 2021

Hello,

I'm setting up an ITSM template and would like to know if there is any extra cost to use the Insight CMDB? 

Many thanks.

Gabriel 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 13, 2021

You need to go to a premium subscription to get Insight enabled (there's nothing to install, just upgrade the subscription and it'll bounce into life)

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Gabriel Cassi
Gabriel Cassi October 13, 2021

thanks Nic!

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Jack Brickey
Jack Brickey
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October 13, 2021

Insight is part of Premium which is added cost over Standard. Of course there are additional benefits of premium beyond Insight capabilities.

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Mayur Jadhav
Mayur Jadhav
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October 13, 2021

Hi @Gabriel Cassi 

If you have licensed for JSM then ITSM and Insight Asset Management Plugin is free of Cost.

 

Cheers

Mayur

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Jack Brickey
Jack Brickey
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October 13, 2021

Is that true for Standard?

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Gabriel Cassi
Gabriel Cassi October 13, 2021

How can I install this plugin and test it please? 

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Mayur Jadhav
Mayur Jadhav
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October 13, 2021

Sorry @Gabriel Cassi 

That My mistake Thank you @Jack Brickey for correcting me.

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