Does Automation for JIRA (JSD) allow multiple matching triggers to the same automation?

[Zans McLachlan]

I need to set up an automation for a service desk (JIRA 7.13.5 and JSD 3.16.5) where the same condition/action chain has multiple triggers.

At this time, my understanding is that I need to set up a separate Project Automation for each of these triggers and manually duplicate Action X (in this case, a customized notification) for each automation. This is suboptimal.

Current config:

• Automation 1: If Issue is Created and issue matches JQL then perform action X.
• Automation 2: If Issue is Updated and issue matches JQL then perform action X.

Ideal future config:

• Automation: If Issue is Created OR Updated and issue matches JQL then perform action X.

Is this possible with Automation for JIRA or is there another solution.

[Andreas Knecht · Accepted solution]

Hi @Zans McLachlan ,

You can do this in Automation for Jira using our 'Multiple issue event' trigger:

Hope that helps!

Cheers,
Andreas

[Zans McLachlan]

Perfect. Thanks much, Andreas!

- Zans