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Documentation innacurate. How to setup custom email for Jira service desk?

James Moffat
James Moffat
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August 26, 2024

I've set up a Jira Service Management product and documentation is leading me to a dead end.

Can you provide step by step instructions on how to do this:

 

customer emails help@company.com

ticket created in jira

replies can be made to the user from within Jira and they are sent out via help@company.com

 

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James Moffat
James Moffat
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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August 26, 2024

resolved

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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