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Do welcome invites for customer portal expire?


One of our customers informed the Welcome invite link expired, is this true if they do not sign up for a while the link expires?

2 answers

0 votes
Daniel Ebers Community Leader Jan 06, 2021

Hi @Karishma

there are some reports, mainly Suggestions, open with Atlassian.

Some information contradict each other:

Here is another one claiming that the portion of time he has to react is not documented anywhere making the process intransparent to them:

I believe the best way to double check would be to contact Atlassian support.
While doing so you also could ask for a Suggestion to be opened.  Content could be asking for an option to configure the expiration time (like in JSDCLOUD-4521 with the difference that there it is stated that the invitations would never expire).


This is too short of a time, esp. since we sent invites in bulk using automation and 3rd party app.

This would be twice of a hassle, removing and readding the customer. There should be atleast a limit that we could set, instead of just 7 days. This should be configurable field.

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