Distinguish between system name and showed name for custom fields

[AccessHolding]

Dear Community,

Maybe I am the only one with this issue. Everytime I create an custom field I add the project ID and the related issue type to the name. For example: ASD: Bank HG - Cost Center. Jira allows us to customize this showed name for each issue type (customer view) but I can´t customize the name for agents.

Each user / customer could see Cost Center, as soon as I rename the field for them but for the agent view the field is still ASD: Bank HG - Cost Center.

How do you guys handling this behaviour?

Best,

Kristian 

[Dave Bosman _Realdolmen_ · Accepted solution]

Hi @AccessHolding

You can not change it. 

But your question raises another question. 

If you have multiple cost centers, do you really create a new field for every project/issuetype? 

Every extra field that you use puts extra strain on your server and soon you would need more resources to keep it running. 

Best practice is: Always try to reuse existing fields and therefor use more common names like "Cost center" instead of what you are using now. 

Regards

Dave

[AccessHolding]

Hi @Dave Bosman _Realdolmen_,

Thanks for hint. Yes you are right it will really consum more ressources but I dont see other solution. Each Bank for example has own costcenters which I need to preconfigure in a selected list. Thats mainly why I cant reuse several fields. :/

But thanks anyway.

Best,

Kristian

[Dave Bosman _Realdolmen_]

Hi,

I understand that this field is a select list. Correct? 

You can add multiple configurations for 1 field depending on project/issuetype

In your administration go to "Custom fields" find the field that you need and click the cog icon followed by "configure" 

Here you can add new contexts 

Regards

Dave

[AccessHolding]

Thanks @Dave Bosman _Realdolmen_ I was not aware of this.

[Chrisjir Parkin]

I was doing the same thing, creating separate fields for each instance of a generic field because I didn't realize that the select list could be tailored per-project or per-issuetype.  That ought to be tip #1 in the list of things-to-know-before-you-start-configuring Jira.

[Alexey Matveev · Accepted solution]

Hello,

As far as I know, you can not change display name of a custom field in Jira (Service Desk Agent's view).

[AccessHolding]

Thanks @Alexey Matveev.