Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Display (request) form based on customer organization

Joyce Melsens
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 14, 2023

We are transitioning our 10+ projects, divided per customer, into 1 global service desk project. They will use the portal for creating tickets.

However, some processes differ per customer, and we need to display different forms depending on the organization. These are small changes: some customer want 4 different ticket priority levels, or a specific field is not applicable for this customer/organization.

Our portal is accessible only to known users, so we should always know who is filling in this form.

What is the best cause of action? We really do not want to split up into multiple projects again.

Is it possible to display a different 'request form' in the portal depending on organization? It does not matter if this is a different form inside the new request, or a new request type.


1 answer

1 accepted

2 votes
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 14, 2023

Hi @Joyce Melsens and welcome to the community,

Unfortunately you can't display different request type based on organization or customer. And from the looks of it, Atlassian doesn't consider to do so. So it's a one way ticket to create multiple projects if you want your customers to see different request types.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events