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Display (request) form based on customer organization

Joyce Melsens
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April 14, 2023

We are transitioning our 10+ projects, divided per customer, into 1 global service desk project. They will use the portal for creating tickets.

However, some processes differ per customer, and we need to display different forms depending on the organization. These are small changes: some customer want 4 different ticket priority levels, or a specific field is not applicable for this customer/organization.

Our portal is accessible only to known users, so we should always know who is filling in this form.

What is the best cause of action? We really do not want to split up into multiple projects again.

Is it possible to display a different 'request form' in the portal depending on organization? It does not matter if this is a different form inside the new request, or a new request type.

 

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Alex Koxaras _Relational_
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April 14, 2023

Hi @Joyce Melsens and welcome to the community,

Unfortunately you can't display different request type based on organization or customer. And from the looks of it https://jira.atlassian.com/browse/JSDCLOUD-4486, Atlassian doesn't consider to do so. So it's a one way ticket to create multiple projects if you want your customers to see different request types.

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