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Disable invitation email

WoltersDesign
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 5, 2024

Hi, i am wondering, when i create a ticket, the user gets an email that the user has been invited to the jira helpdesk, how can i disable it??

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Emily _ DevSamurai
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 5, 2024

Hi @WoltersDesign and welcome to the community!

To disable the automatic invitation email when creating a ticket in Jira Service Management, follow these steps if you're using Cloud version: In your service project, select "Project settings" > Choose "Notifications" > "Customer notifications" >
Disable the "Customer invited" toggle.


I hope this is what you're looking for.

WoltersDesign
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 6, 2024

Hi,

 

But when i assign a customer to the ticket, they dont receive any mail at all, only the invitation mail (wich is disabled)

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