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Disable Virtual Agent to support members

Lucas Navarro
Lucas Navarro July 15, 2024

Hello, Atlassian Community. I hope everything is going well.

I have a question regarding the Virtual Agent for JIRA.

I'm working on it, and almost everything is done, but I was wondering if it is possible to disable the bot when a specific user is writing.

Sometimes, the support team sends essential messages to the channel and wants to know if it's possible for the bot not to answer when someone from the team sends a message.

Thank you!

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Mikael Sandberg
Mikael Sandberg
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July 15, 2024

No, you cannot disable the Virtual Agent for specific people, but if you need to add a message to the channel without creating a request or involve the VA you can use the :mega: emoji

 

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Lucas Navarro
Lucas Navarro July 15, 2024

Hey Mikael, thanks for the quick answer. I've tested the :mega: emoji and it works.

Thank you!

Appreciate your help

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Lucas Navarro
Lucas Navarro July 16, 2024

Regarding this, is it possible to change the emoji?

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