Hi,
I have been actively working with the Jira Service Management (JSM) REST API and have encountered a scenario that has sparked some questions. Specifically, when querying the endpoint
https://<your-site>.atlassian.net/rest/servicedeskapi/servicedesk/serviceDeskID/requesttype
I observed in the API Response that both serviceDeskId and portalId appear to contain similar values in the API response. This has prompted me to seek clarification on the potential distinctions between these two identifiers and whether they serve unique purposes in the context of the JSM REST API.
Is serviceDeskId and portalId the same?
Regards,
Ravi Prasad Sanaboina.
Hi @Ravi Prasad ,
Here's what I have found from the documentation:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
In Jira Service Management, serviceDeskId and portalId are identifiers used in the context of the Jira Service Management (JSM) REST API1.
Please note that while both serviceDeskId and portalId appear to contain similar values in the API response, they might serve unique purposes in the context of the JSM REST API1. For more accurate information, I would recommend referring to the official Atlassian documentation or reaching out to Atlassian support.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.