Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Device42 for Jira Service Management Asset app keeps loading in Sync tab

Sankalp Chugh March 21, 2023
I am using the Device42 for Jira Service Management Assets addon on Jira. The problem I am facing is the Sync tab is not loading anything.
I have configured the app as directed in the video present https://device42.wistia.com/medias/b087w5fps8
I can see that the connection has been established in the app with device42. However, the Sync app never loads any information.
I couldn't find any way to troubleshoot this issue. Any help would be appreciated. Thank you in advance.

1 answer

1 accepted

3 votes
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2023

@Sankalp Chugh -

Welcome to the community.  Since Device42 is a third party add-on, I would recommend you to contact the https://support.device42.com vendor directly for support on the issue you found.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events