Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,553,311
Community Members
 
Community Events
184
Community Groups

Device42 for Jira Service Management Asset app keeps loading in Sync tab

Edited
Sankalp Chugh
Sankalp Chugh Mar 21, 2023
I am using the Device42 for Jira Service Management Assets addon on Jira. The problem I am facing is the Sync tab is not loading anything.
I have configured the app as directed in the video present https://device42.wistia.com/medias/b087w5fps8
I can see that the connection has been established in the app with device42. However, the Sync app never loads any information.
I couldn't find any way to troubleshoot this issue. Any help would be appreciated. Thank you in advance.
Answer
Watch
Like Be the first to like this
134 views

1 answer

1 accepted

3 votes
Answer accepted
Joseph Chung Yin
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Mar 21, 2023

@Sankalp Chugh -

Welcome to the community.  Since Device42 is a third party add-on, I would recommend you to contact the https://support.device42.com vendor directly for support on the issue you found.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events

See all events