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Device42 for Jira Service Management Asset app keeps loading in Sync tab

Sankalp Chugh March 21, 2023
I am using the Device42 for Jira Service Management Assets addon on Jira. The problem I am facing is the Sync tab is not loading anything.
I have configured the app as directed in the video present
I can see that the connection has been established in the app with device42. However, the Sync app never loads any information.
I couldn't find any way to troubleshoot this issue. Any help would be appreciated. Thank you in advance.

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Joseph Chung Yin
Community Leader
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March 21, 2023

@Sankalp Chugh -

Welcome to the community.  Since Device42 is a third party add-on, I would recommend you to contact the vendor directly for support on the issue you found.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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