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Destinatários copiados pelo cliente não estão sendo replicados para o portal do chamado

Edited

Destinatários copiados pelo cliente não estão sendo replicados para o JIRA.

obs: o cliente envia um e-mail para criar o chamado com algumas pessoas em copia porém ao abrir o chamado as pessoas que estavam em copia não replica como acompanhante no chamado.

 

Onde posso corrigir esse problema? 

1 answer

0 votes
Trudy Claspill Community Leader Jan 17, 2023

Olá @Rafael Soares de Oliveira ,

Quais são suas configurações em
Configurações do projeto > Permissões do cliente?

Quais são suas configurações em
Configurações (o ícone de engrenagem próximo ao seu avatar) > Produtos > Jira Service Management > Acesso ao cliente?

Os usuários que estão sendo copiados no e-mail já existem como clientes em seu projeto de gerenciamento de serviço, antes do e-mail ser enviado?

 

---

Hi,

What are your settings in
Project Settings > Client Permissions?

What are your settings in
Settings (the gear icon next to your avatar) > Products > Jira Service Management > Customer Access?

Did the users being copied in the email already exist as customers in your service management project before the email was sent?

Recipients copied by the customer are not being replicated to the ticket portal

Recipients copied by the customer are not being replicated to JIRA.

obs: the customer sends an email to create the ticket with some people in copy, but when opening the ticket, the people who were in copy do not replicate as a companion in the ticket.

 

Where can I fix this problem?

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