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Description field blanking on issue submission

James Nelson February 13, 2024

I've recently migrated several projects from Jira Server to Jira Cloud, and have been having a couple problems with some of the request forms (not email).  On some forms, the "Description" field is marked as "Required" but if the customer enters in data in the Description field, it will refuse to submit with a message of "Please provide a value for required field 'Description'".  If I uncheck this as required it will accept the submission, but the Description field will be blank regardless of what is submitted.

Ticket history doesn't show anything making alterations to the ticket after it is created.

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Answer accepted
James Nelson February 13, 2024

Atlassian support was able to trace this back to an existing bug that they resolved: https://jira.atlassian.com/browse/JSDCLOUD-11377

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