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Deploy Chatbot in Microsoft Teams to put your Service Desk on Auto pilot

Bertrand Lafforgue December 2, 2021

Last year, we all shifted to remote work. Now it is the move to hybrid work — a blended model where some employees return to the workplace and others continue to work from home.

The impact is that the digital intensity of workers’ days has increased substantially. Hundreds of millions of workers are actively using messaging apps such as Microsoft Teams, Slack. 

All studies show that the number of meetings has increased as well as the average time spent in meeting or chatting.

In order to bring more productivity to the modern workplace, we are adding Chatbot to messaging apps to help workers regain productivity.

Today, Microsoft has just certified KOJI our latest Chatbot solution for #microsoftteams to automate IT service Desk for Atlassian customers. In just a few clicks, KOJI is available in TEAMS, connected to #jiraservicemanagement and #Confluence and you can put your IT Service Desk on auto-pilot. 

Koji helps you use and leverage your enterprise applications

Koji features
💬 Communication
Users communicate with KOJI using natural language interactions

📝 Managing requests
Koji helps employees manage their service requests and view the status of existing ones

Koji helps users create new requests and add comments

📈 Integration with Atlassian Jira Service Management
Connect Microsoft application Teams and Jira Service Management to handle daily tasks in a faster way

To carry out the integration, install, and configure Koji in your Service Management environment

🔎 Find answers
Quickly get answers to the most common questions of your company

Powerful knowledge base: a combination of the Konverso FAQ module, your internal Confluence knowledge base, and Koji's web searching functionality

🔐 Security
We take information security seriously. Read about the way we manage data storage and how we keep it safe.

Cyber Essential is a Government-backed scheme that helps organizations to protect themselves against the most common cyber attacks. In February 2021 Konverso completed the Cyber Essentials certifications.

🏆 Konverso
Konverso is ranked by global analysts firms as one of the top 10 IVA vendors.






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