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Delete a value of a custom field option

Carlos Ramirez February 14, 2024

Hi team,

 

What happen to the info of the tickets when I delete a value fo a custom field option

 

Tahnk you

1 answer

1 vote
Dexter de Vera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

If you delete the selected value from custom field, it will be set to empty/none because the value no longer exist.

Carlos Ramirez February 16, 2024

Thank you @Dexter de Vera 

 

So, What do you suggest for this case. I need no longer the user can select an specific value of the list.

But I can't delete it.

 

Thank you

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