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Definir que usuario puede subir ticket de un tipo de solicitud específico

Luis Carlos Gómez Mejía
Luis Carlos Gómez Mejía December 18, 2024

Hola estimados 

Tengo un proyecto de asistencia con multiples tipos de solicitudes en el portal, como puedo hacer para que  en un tipo de solicitud específica solo x usuarios específicos puedan levantarle un ticket. 

Saludos

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Camilo Galleguillos
Camilo Galleguillos
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December 18, 2024

Hola @Luis Carlos Gómez Mejía

Sí, es posible aplicar restricciones a los tipos de requerimiento configurados en tus portales de servicio según grupos, organizaciones, o usuarios específicos. El siguiente link contiene instrucciones para lograrlo:

https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/

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Camilo Galleguillos

Sr. Technical Consultant

ServiceRocket
camilo.galleguillos@servicerocket.com
Santiago, Chile
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