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1 answer
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Hi @Guadalupe García and welcome to the Community!
No, SLA's can be configured using JQL filters. Which means anything you can search for can be used as a basis for your SLA setup. In this example, priorities are being used:
If you want to set up SLA's for services, my key recommendation would be to design the requirements wisely, so you don't need to maintain dozens of different JQL filters.
Hope this helps!
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