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Define abbreviation please

Maryanne Russell Samuels
Maryanne Russell Samuels
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May 8, 2024

Define SLA

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Mikael Sandberg
Mikael Sandberg
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May 8, 2024

Hi @Maryanne Russell Samuels,

Welcome to Atlassian Community!

If your question is about how to set up SLAs then please have a look at this resource, Create service level agreements (SLAs) to manage goals. 

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Maryanne Russell Samuels
Maryanne Russell Samuels
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May 8, 2024

Lol....thank you

 

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Joseph Chung Yin
Joseph Chung Yin
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May 8, 2024

@Maryanne Russell Samuels 

Welcome to the community.  SLA is Service Level Agreement.  I agreed with what @Mikael Sandberg suggested reference link for you to learn how to setup SLA configuration for your JSM project.

NOTE - SLA configuration is project dependent.  So you will need to setup SLA for each one of your project as needed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

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