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Hi,
I want to define SLA based on the tier of the service the issue is associated with? Any idea how this can be done?
Thanks
Hi @Aman Sinha
You can make a filter based on the tier that interests you and from there you can build your SLA, it is still a bit complex but you can do it, I leave you the official documentation on how to build an SLA
https://confluence.atlassian.com/servicedeskserver043/setting-up-slas-974367918.html
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-tiers/
Cheers
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