Hi,
I want to define SLA based on the tier of the service the issue is associated with? Any idea how this can be done?
Thanks
Hi @Aman Sinha
You can make a filter based on the tier that interests you and from there you can build your SLA, it is still a bit complex but you can do it, I leave you the official documentation on how to build an SLA
https://confluence.atlassian.com/servicedeskserver043/setting-up-slas-974367918.html
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-tiers/
Cheers
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.