Default fields for JSM Incident Management

[Myles Boyd]

We are slowly starting to roll out JSM.

However, as part of planning, we need the list of default fields and values.

I did find this link searching the JSM Cloud Support Document page.

https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/

but when I click it, it takes me to back to the Support page.

Does anyone know where I can find said list?

Many thanks in advance

[Rishabh Jhawar]

Hi @Myles Boyd ,

Welcome to the Atlassian Community!

Follow the screenshots below and you will be able to get all default fields.

I believe this helps.

Regards,

Rishabh

[Myles Boyd]

Thank you

[Rishabh Jhawar]

Happy to help ☺️ 

[Anandhi Arumugam _Cprime_]

HI @Myles Boyd May be this would help

https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-for-problem-requests/

https://support.atlassian.com/jira-service-management-cloud/docs/default-form-fields-for-change-requests/

https://support.atlassian.com/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/

But as you say, I can't find the Documentation for Incidents. Looks like an issue there.